Warranty & Service Warranty for your products.
Not for copies.
When a customer registers a product, the scan checks it first. Genuine products are registered in one step. Counterfeits fail the check before they ever reach your service desk - and no product can be claimed twice.
- Serial
- 05FC108800
- Authenticity
- Verified
- Registered via
- One scan
- Warranty
- Active
The same scan that proves a product is genuine registers its warranty.
Warranty & Service by authentic.network connects product registration to verification. A customer scans the code on the product, the security layer confirms that it is genuine, and the product is registered with its serial number and product data. Counterfeits fail the check before they can be registered, each product's warranty can be claimed only once, and the warranty process itself can run directly in the authentic.network solution.
Counterfeits end up at your service desk.
When a warranty process can't tell an original from a copy, you end up servicing products you never made - and carrying the blame when they fail.
Industry estimates put the cost of warranty fraud at up to $25 billion a year worldwide. Counterfeit products, swapped returns and repeated claims on the same product are part of it. Industry estimates. Figures vary between sources and cover all types of warranty fraud.
Claims on fakes
Counterfeits look genuine enough to be registered and claimed. You pay for repairs and replacements of products that were never yours.
Failures blamed on you
A counterfeit that breaks early looks like a quality problem with your brand, not with the copy.
The same product, claimed again
Serial numbers turn up on several accounts and claims. Without a record per product, one unit can be claimed more than once.
Friction for customers
Long registration forms mean many genuine customers never register - and you never hear from them.
Easier for your customers. Clearer for your service team.
Register in one scan
- Point the camera at the product - no app to install
- Confirmation that the product is genuine, in the same step
- Warranty status on their phone whenever they need it
Know exactly what you're dealing with
- Only verified products get registered
- Each product's warranty can be claimed only once
- Every registration tied to a serial - with article, batch and production date
- Returned units checked at intake with the same scan
- Registrations visible by market and over time
Verification first. Registration second.
- 01 · Scan
The customer scans
Any smartphone camera reads the code on the product. No app, no login.
- 02 · Verify
The layer is checked
The security layer confirms the product is genuine - the answer comes from the code itself.
- 03 · Register
The warranty starts
The genuine product is registered with its serial number and linked product data.
- 04 · Serve
Service knows the product
When service is needed, the serial identifies the exact article, batch and production date.
And if it's a copy? A reprint fails at step 02. The security pattern is destroyed, so the product is not registered - and the failed check is recorded with its location, so you see where counterfeits surface.
A new unit goes out. What comes back?
In a return swap, a customer receives a genuine replacement and sends back an older unit or a counterfeit. Scan the returned product at intake: you see at once whether it is genuine and whether its serial matches the product that was registered.
- Registered serial
- 05FC108800
- Returned unit
- Check failed
- Serial match
- No
Your warranty process runs in the same solution.
No separate warranty tool, no second code on the product. Registration, warranty status and return checks run directly in authentic.network - next to brand protection, tracing and analytics.
Registration
Customers register genuine products in one scan - one warranty per product.
Warranty status
Customers see their warranty on their phone; your team sees it in the same place.
Return checks
Returned units are verified at intake with the same scan.
Product data
Every case is tied to a serial with article, batch and production date.
One warranty per product. Fewer false claims. Faster service.
One product, one warranty
Every warranty is tied to one serial and can be claimed only once. A second claim on the same product - from another account or with a copied code - does not go through.
Cut fraudulent claims
Warranty is only registered for products that pass verification, so counterfeits are filtered out before they cost you. The failed checks feed your brand protection.
Resolve cases faster
The serial tells your team which article, batch and production date they are dealing with - and when one batch is affected, which registered products belong to it.
Start a relationship
A registration is a direct touchpoint with the person who uses your product. It is where customer engagement begins.
About warranty and service.
How does warranty registration work?
The customer scans the code on the product with any smartphone. The security layer confirms that the product is genuine, and the product is registered with its serial number and product data - in one step, without an app.
What happens if someone tries to register a counterfeit?
The check fails. A reprinted code has lost its security pattern, so the product is not registered. The failed check is recorded with its location, which helps you see where counterfeits appear.
Can the warranty for one product be claimed more than once?
No. Each warranty is tied to the serial of one product and can be claimed only once. A repeated claim on the same product does not go through, and a copied code already fails verification.
Do customers need an app?
No. Customers use their phone's camera. Verification and registration happen in the same scan.
Which product data is linked to a registration?
The serial number on the code, and the product data linked to it: article, batch, production date and intended market.
Does it help when a batch has a problem?
Yes. Because every serial is linked to its batch and production date, you can see which registered products belong to an affected batch.
Can we run our warranty process in authentic.network?
Yes. The warranty process can be integrated directly into the authentic.network solution: registration, warranty status and return checks run in the same place as brand protection, tracing and analytics - without a separate warranty tool.
Can we check products that are returned to us?
Yes. Your team scans the returned unit at intake and sees whether it is genuine and whether its serial matches the registered product - which exposes return swaps before a replacement is credited.
Works together with
Honour every warranty - for originals only.
Tell us which products you want to protect in service first. Or start with the Sample Kit - one genuine code and one perfect reprint - and see the check every registration starts with.
Real impact.