Warranty that starts
with a scan.
One scan registers the product, confirms it's genuine, and opens a direct line to the customer - no forms, no receipts, no fraud.
You honour claims
you can't verify.
Without a way to tell a genuine, in-warranty unit from a counterfeit or a grey-market import, every claim is a leap of faith. You pay for repairs and replacements on products you may never have made - while the honest customer still fights through forms to prove a purchase that should be obvious.
- Warranty payouts on counterfeits and units you never sold.
- Genuine customers abandoning registration at the first form field.
- No idea who owns your products once they leave the shelf.
Unmanaged warranty
leaks.
Warranty and service costs rarely show up as one big number. They leak - a fraudulent claim here, a grey-market repair there, a registration that never happened. Across every unit you ship, that's both money you pay out and a customer relationship you never got to start.
Fraudulent claims
You reimburse repairs and replacements for products that were never genuine - or never yours.
Lost relationships
Every unregistered product is a customer you can't reach, support, or sell to again.
Service blind spots
Without unit-level history, your service team works from guesswork instead of a record.
Grey-market leakage
Units diverted into unauthorised channels still arrive at your service desk expecting cover.
Coverage tied to
a genuine identity.
Every product carries a unique authentic.network identity. A single scan registers the unit, confirms it's genuine, and ties warranty and service history to that exact item - so coverage follows the real product, and a counterfeit has nothing to claim with.
- Register in one scan. The customer scans, you capture the unit, the owner and the moment - no forms, no receipts.
- Genuine-only by design. Coverage attaches to a verified identity, so fakes and grey-market units can't claim it.
- A record, not a guess. Every service event is written to the item's history, ready the next time it's scanned.
One scan,
two wins.
Flip the view - the same three steps pay off differently for each side.
Your customer scans once and walks away registered and covered - no forms, no receipts, no friction.
You confirm the product is genuine, capture the owner, and tie coverage to a real identity a fake can't claim.
From cost centre to
customer channel.
Cut fraudulent claims
Pay out only on genuine, in-warranty units - and turn away the claims that were never yours to begin with.
Own the relationship
Registration captures the owner, so a one-time buyer becomes someone you can support and reach again.
Faster service, happier customers
Every scan opens the unit's full service history, so your team resolves each case in less time - and customers get quicker, more confident support.
Built for products
worth standing behind.
Warranty and service on authentic.network suit categories with long lifecycles and real after-sales stakes - tools, equipment and industrial goods customers expect to last.
Common questions
They scan the code on the product with a standard smartphone - no app to install. The scan registers the unit, confirms it's genuine and links it to them, with no forms or receipts.
Coverage is tied to a unique, verified identity. A counterfeit or a copied code has no genuine identity to register, so it has nothing valid to claim against.
Yes. The identity layer is designed to feed registration and service events into the systems you already run, rather than replace them. The scope is best mapped in a short scoping call.
The unit's identity, its warranty status and its service history - so they can verify the product and act on a record instead of a customer's word.
Turn warranty into
a relationship.
A 20-minute call is enough to show how warranty and service would work on your products, your claims process and your volumes.